Shipping & returns

Shipping and Returns

At Cipriani our clients are as important as our products.  Therefore, all orders are processed with the greatest care and attention.  We have chosen Post NL to be our partner because they have a strong reputation for fast and secure delivery. 

 

Country Delivery Time Shipping Costs
NL 1 - 2 days

€5,- 

Free on all orders over €100,- 

Belgium, Germany, France, Italy,

Luxembourg, Spain, Portugal

3 - 5 days

€10,- 

Free on all orders over €250,- 

Rest of Europe 4 - 6 days

€25,- 

Free on all orders over €750,- 

Rest of World 4 - 8 days €35,-


Returns

If the order does not meet expectations or if there is a change of mind about the purchase, the client must inform Cipriani as soon as possible. For a full refund the goods must be returned undamaged within 14 days of delivery and not have been used or worn.  We strongly advise the use of one of the following procedures when returning items:-

 

* Go to cipriani-online.com/shipping-returns and use your order details to log in.  Select the products you wish to return.

 

OR

 

* Take your returns to Cipriani and arrange a refund or exchange.

 

  Refunds will be made within a maximum of 7 days.   Any costs made returning merchandise to Cipriani will not be reimbursed by Cipriani.

 

   If an item exchange is required this will be despatched/shipped within a maximum of 2 days after receipt of the returned undamaged item.

 

Feel free to contact us for any questions concerning your received goods, return or refund.

 

Return adress:

Cipriani

Gevers Deynootplein 131

2586 CR  Den Haag

Netherlands

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